How can we help?
- How can I change my personal details?How can I change the currency of my account?Can I change my email address?
Deposits and withdrawals
- What payment methods can I use for deposits and withdrawals?How long does it take for my deposits and withdrawals to be processed?What is the minimum deposit or withdrawal amount?
- Do I need to verify my Deriv account?How long does verification take?Why were my documents declined?
- What is a complaint?How can I submit a complaint?What information should I include when making a complaint?
- How do I sign up as an affiliate?Why should I join your affiliate programme?What type of commission plans do you offer?
- How do I sign up as an introducing broker (IB)?Why should I join your introducing broker (IB) programme?How much do you pay in commission?
- What is Deriv MetaTrader 5 (Deriv MT5)?What are the main differences between your digital options and CFD platforms?What are the differences between the MT5 Derived, Financial, and Swap-free accounts?
- What is Deriv X?What is the minimum / maximum I can deposit into my Deriv X account?What markets can I trade on Deriv X?