No. To keep your funds safe, you are strictly prohibited from using payment methods that are not yours. If you do use someone else’s payment method, we’ll suspend your Deriv account for security purposes.
Follow these steps to see your earnings:
- Log in to your dashboard.
- Go to Reports and select Detailed activity report.
- Set the duration and filters and click Display report or Download report.
If you believe you have been phished or your credentials have been compromised, it's important to take these immediate actions to protect your online accounts and personal data:
- Change your password: Change the password for your account immediately. Use a strong, unique password, which can be generated with password management tools.
- Enable 2FA: If your account supports two-factor authentication (2FA), enable it. This provides an extra layer of security by requiring a second verification method (e.g., a code sent to your phone) to access your account.
- Check your accounts: Review all your other online accounts (email, social media, banking, etc.) to ensure they haven't been compromised as well. If you use the same password for multiple accounts, change those passwords too.
- Scan for viruses: Run a full system scan on your computer and any devices you used to access your account. Make sure your antivirus and anti-malware software is up to date.
- Monitor accounts: Keep a close eye on your accounts for any suspicious activity. This includes checking for unauthorised transactions, changes to account settings, or new login attempts.
- Notify Deriv: Contact our Customer Support team via live chat. Please have the scammer account’s information and evidence/screenshots ready so we can take appropriate action as soon as possible.
The minimum amount you’ll need to open a position on Deriv MT5 depends on the margin required for each asset. You can calculate the margin required using our margin calculator.
As per our terms, we only allow one account per client, which you can open in the currency of your choice (either fiat or crypto). You can add multiple cryptocurrency accounts to your profile if you want to trade with other currencies.
Maintaining consistent trading activity and providing clear descriptions of your trading style can help attract subscribers.
No. You’ll need an internet connection to log in and trade on Deriv Trader PWA.
Your payment method will only appear on the Withdrawal page after you've made your first deposit. If you've made a deposit and still don't see your payment method on the Withdrawal screen, it's probably because the payment method you used for the deposit cannot be used for withdrawals. In this case, you may need to use a different payment method that supports withdrawals, too. Contact us via live chat if you need help.
You'll have access to reports that show your hits, impressions, click-through rates, clients' trading activity, and more.
Here are a few steps you can take immediately when you discover unrecognised transactions:
- Notify Deriv: Contact our Customer Support team via live chat. Please have the scammer account’s information and evidence/screenshots ready so we can take appropriate action as soon as possible. Depending on the severity of the situation, we may temporarily freeze or close your account to prevent further unauthorised transactions.
- Change your Deriv password: Change the password for your account immediately. Use a strong, unique password, which can be generated with password management tools. If you use this same password for other accounts, make sure you change those, too.
- Monitor your accounts: Keep a close eye on your accounts for any suspicious activity. This includes checking for unauthorised transactions, changes to account settings, or new login attempts.
This is due to the spread, which is the difference between the ‘bid’ and ‘ask’ prices. Your positions will start earning a profit when the market moves in your favour.
No, you can’t transfer funds between EU and non-EU trading accounts.
Subscribers will stop receiving trades if signals are paused or discontinued. You may want to inform subscribers if you plan to make changes to your signal availability.
If you don’t see the option to Install (Android) or Add to Home Screen (iOS), it could be due to the following reasons:
- You’re not using a supported browser (use Chrome on Android or Safari on iOS).
- Your browser is out of date.
If you're using a supported browser but the option is still missing:
- Close and reopen your browser.
- Reload the platform page.
If the option still doesn’t appear, contact us via live chat for assistance.
Please generate an address on the cryptocurrency deposit page whenever you want to make a deposit. Always use a freshly generated address to ensure accuracy.
Our social media profiles are at the bottom of our website and emails. Deriv has only one official account per social media platform.
- Facebook: https://www.facebook.com/derivdotcom
- Instagram: https://www.instagram.com/deriv_official/
- Twitter/X: https://twitter.com/derivdotcom/
- Youtube: https://www.youtube.com/@deriv
- LinkedIn: https://www.linkedin.com/company/derivdotcom/
Yes, we do. You can create a swap-free Deriv MT5 account in the Trader’s hub.
You can use any wallet to make the deposit as long as the wallet supports the network we are using.
You can't reactivate your Deriv MT5 account. Instead, you can create a new one on your Deriv MT5 dashboard.
If you're residing in the EU or UK, contact us via live chat, and we'll help you.
If you reside in any other country, you can adjust or remove your limits on the Self-exclusion page. If you’re unable to change your limits, let us know via live chat.
There is no minimum deposit for cryptocurrency. The minimum withdrawal is not fixed, so please check for the amount on the Withdrawal page.
No, you can't. There's a fixed default amount for each asset. The leverage applied to your account can be found on your Deriv MT5 dashboard.
You may reactivate your account by logging in with your email address and password. If you're unable to do so, please contact us via live chat, and we'll help you further.
No. Fund transfers can only be made within your own accounts.
If you need a statement of your trades on Deriv MT5, follow these steps to download a 3-month statement:
1. Log in to your MT5 account via the desktop app.
2. Go to the History section.
3. Right-click on Time, click Report and select Open XML.
4. Your Deriv MT5 history will be downloaded as an XML file.
If you need a statement for a more extended period, contact us via live chat, and we'll help you.
You can use your Deriv MT5 demo account for as long as you want. However, if your account is inactive for 30 days, we'll deactivate it automatically. You can still create a new one in the Deriv MT5 dashboard.
Yes, we’ll transfer your balance to your Deriv account before your Deriv MT5 account is deactivated.
No, you can't, but you may have multiple Deriv MT5 accounts, depending on the jurisdiction.
Yes, you can trade micro forex pairs with a Deriv MT5 Financial account.
Check our Status page to see if there is any system or website maintenance going on.
The minimum volume for micro forex pairs is 0.1 lot.
