Help centre
Deriv Trader offers multipliers trading on a range of underlying assets such as forex, stock indices, commodities, and derived indices. With multipliers trading, losses are limited to the initial amount you put into your trade. You may find the platform more intuitive if you're new to the trading world.
Deriv MT5 offers CFD trading on a similar range of assets, where you're able to open positions with leverage and your potential profit is only known when you close your positions. While you may potentially gain a lot if you win, you may also lose a lot if you don't. Deriv MT5 is popular among our traders who enjoy the risks as part of CFD trading.
Deriv MT5 is a CFD trading platform that gives you access to forex, stocks, stock indices, commodities, cryptocurrencies, and derived indices. Learn more about Deriv MT5.
Derived indices consist of our Synthetic Indices, which offer asset prices generated from simulated markets and indices.
Available 24/7, our Synthetic Indices emulate price movements of real-world markets with varying levels of volatility. As they aren't based on actual underlying assets, they are unaffected by real-world market events.
Due to regulatory requirements, Derived Indices are unavailable in some countries. Refer to ‘Product offering’ in our terms of use for more information.
Contracts for difference (CFDs) let you predict the price movement of underlying assets without actually owning them. With CFDs, you open a position based on your prediction, and you'll earn a profit if you close your position when the price moves in your favour.
You can do so on your Profile. If you’re unable to update your details, please contact us via live chat. We may need you to send us some documents for verification.
Stock indices measure the value of a group of companies in the stock market. This allows investors to see how a particular set of assets is performing.
A commodity is either grown or produced naturally in the environment, such as agricultural products, livestock, crude oil, and precious metals like gold and silver.
Foreign exchange, or forex, is the global market of the world’s currencies, where the values of different currencies are pitted against each other in the form of forex pairs, such as EUR/USD, AUD/JPY, etc. The forex market determines the exchange rates of each currency.
Synthetic indices and cryptocurrencies are available for trading 24/7.
We currently offer 2 trading platforms: Deriv MT5 for CFD trading and Deriv Trader for multipliers trading.
Deriv multipliers combine the upside of leverage trading without the downside of losing more than your stake. This means that when the market moves in your favour, you'll multiply your potential profits. If the market moves against your prediction, your losses are limited only to your stake. To find out more, visit the multipliers page.
We process your deposits and withdrawals internally within 24 hours (depending on your payment method and internal checks). It may take longer for your funds to reach you due to the different processing times by banks and payment service providers.
Here are some reasons why your credit card deposit was declined:
- CVV failure. Please contact your bank to check.
- Deposit limit, please try again after 1 - 2 hours to make a deposit.
- SCA failure. Please contact your bank to check.
- RCS reject, allowed number of cards exceeded. Please contact your bank to check.
If you need help, please contact our customer support team via chat on our website.
No. To keep your funds safe, you are strictly prohibited from using payment methods that are not yours. If you do use someone else’s payment method, we’ll suspend your Deriv account for security purposes.
- Do not share your account information and other personal details with anyone via Telegram.
- If something sounds too good to be true, don’t trust it.
- Never download apps via Telegram.
- Run all files through an up-to-date antivirus first before downloading.
- Make sure you have joined the correct Deriv group on Telegram.
- If you have been contacted by a potential impersonator or if you have any questions, contact us via live chat.
Examples of messages from impersonators:
Your payment method will only appear on the Withdrawal page after you've made your first deposit. If you've made a deposit and still don't see your payment method on the Withdrawal screen, it's probably because the payment method you used for the deposit cannot be used for withdrawals. In this case, you may need to use a different payment method that supports withdrawals too.
No. Fund transfers can only be made within your own accounts.
Here are some ways to identify emails from impersonators:
- The email is poorly written, has incorrect grammar, and has many typos.
- Impersonators ask you to send confidential information over an unsecure platform, for example, via SMS, WhatsApp, email, etc.
- They ask you to fill out a form on an unsecure website without an HTTPS (secured) connection.
- They ask you to download unsecure mobile apps in the form of APK files that aren’t offered on Google Play Store or Apple App Store.
- They ask you to download file attachments or remote access software (such as Teamviewer) to give them remote control of your device. For example, an impersonator may take control and install ransomware on your device and then demand a ransom. If the ransom isn’t paid, you may lose access to your device permanently.
- Impersonators typically use free email domains such as @yahoo.com, @gmail.com, or @protonmail.com. Always read the sender's full email address to know who sent the email. Note: Emails from Deriv will always come from @deriv.com.
On Deriv Trader, you can trade with multipliers. Multipliers are a trade type that allows you to multiply your potential profits while keeping your maximum loss limited to your stake. You can trade multipliers on global financial markets and 24/7 synthetic indices.
Check the account’s activity: misspelling of the account name, a high following-to-follow ratio, and emoji-loaded offers that sound too good to be true are red flags. We never ask for personal or bank details through social media or do giveaways or promotions. Verify the account with our official social media accounts listed at the bottom of our website.
You can trade forex, cryptocurrencies, and derived indices on Deriv Trader. Some markets may not be available in certain countries.
Your money is held in secure financial institutions and is always available to you should you wish to withdraw. We don't use your money for our business purposes.
Yes, you can download the chart on Deriv Trader (in .csv and .png) by clicking Download on the toolbar on the left.
Deriv Trader is an intuitive user-friendly trading platform where you can trade multipliers on financial and derived instruments.
Some red flags of a phishing email:
- The sender’s email address doesn’t end with @deriv.com.
- Spelling and grammatical errors.
- They ask you to click suspicious links and attachments.
- Promises of easy money and huge profits.
- Requests to take immediate action like transferring your money to a bank account.
Phishing is a cyberattack where scammers try to trick clients into revealing personal information like their passwords or bank details. Scammers pose as real companies and create fake emails, social media profiles, and numbers to get you to take actions that compromise your data and security. Clicking on malicious links or files in phishing emails may download viruses to your device and expose your data.
Remember the 5 Don'ts:
1. Don’t instantly click on links or download files.
2. Don’t share your personal information.
3. Don’t act immediately if you’re being pressured to.
4. Don’t answer suspicious emails, calls, and messages.
5. Don't be afraid to contact our Customer Support if you have doubts or concerns.
No, your account safety is your sole responsibility. You can check some best practices to stay safe on the fraud prevention page.
Phishing websites often have URLs that:
- Are misspelled.
- Begin with HTTP, which shows it’s not secure (secure URLs start with HTTPS).
- Use public domains that do not end in .com, .org, or .net.
- Lack security indicators, like the padlock symbol.
Here are a few steps you can take immediately when you discover unrecognised transactions:
- Notify Deriv: Contact our Customer Support team. Please have the scammer account’s information and evidence/screenshots ready so we can take appropriate action as soon as possible. Depending on the severity of the situation, we may temporarily freeze or close your account to prevent further unauthorised transactions.
- Change your Deriv password: Change the password for your account immediately. Use a strong, unique password, which can be generated with password management tools. If you use this same password for other accounts, make sure you change those, too.
- Monitor your accounts: Keep a close eye on your accounts for any suspicious activity. This includes checking for unauthorised transactions, changes to account settings, or new login attempts.
No, Deriv doesn’t offer rewards for reporting scammers.
If you believe you have been phished or your credentials have been compromised, it's important to take these immediate actions to protect your online accounts and personal data:
- Change your password: Change the password for your account immediately. Use a strong, unique password, which can be generated with password management tools.
- Enable 2FA: If your account supports two-factor authentication (2FA), enable it. This provides an extra layer of security by requiring a second verification method (e.g., a code sent to your phone) to access your account.
- Check your accounts: Review all your other online accounts (email, social media, banking, etc.) to ensure they haven't been compromised as well. If you use the same password for multiple accounts, change those passwords too.
- Scan for viruses: Run a full system scan on your computer and any devices you used to access your account. Make sure your antivirus and anti-malware software is up to date.
- Monitor accounts: Keep a close eye on your accounts for any suspicious activity. This includes checking for unauthorised transactions, changes to account settings, or new login attempts.
- Notify Deriv: Contact our Customer Support team. Please have the scammer account’s information and evidence/screenshots ready so we can take appropriate action as soon as possible.
This difference is because MT5 is a third-party platform that requires its own login credentials. Your Deriv MT5 login gives you access to the MT5 platform, while your Deriv login gives you access to our multipliers trading platform, such as Deriv Trader.
You'll need to transfer funds from your Deriv Wallet to your Deriv MT5 account. Transfers are instant, and your funds will be available in your Deriv MT5 account as soon as you complete the transfer.
You'll need to transfer funds from your Deriv MT5 account to your Deriv Wallet. Transfers are instant, and your funds will be available in your Deriv Wallet as soon as you complete the transfer.
You can log in to your Deriv MT5 account via the MT5 desktop app, web terminal, or mobile app. You'll need the login ID and server name from your Deriv MT5 account details. Please use your Deriv MT5 password to log in to Deriv MT5.
The currency conversion for your deposits and withdrawals are done by your payment service provider. For example, if you use Skrill, your transaction amount will be converted by Skrill. Please check with your service provider regarding the conversion rates used for your deposits and withdrawals.
This is due to the spread, which is the difference between the ‘bid’ and ‘ask’ prices. Your positions will start earning a profit when the market moves in your favour.
You can find your Deriv MT5 server name when you click on Details on your preferred MT5 account.
You can't reactivate your Deriv MT5 account. Instead, you can create a new one once you log in to your Deriv account.
No, this isn’t possible on MT5.
Greenwich Mean Time (GMT).
No, you can't. There's a fixed default amount for each asset.
An impersonator’s main goal is to steal your sensitive information and funds.
Here are some ways to identify impersonators of Deriv customer support:
- Impersonators ask for your login details or other sensitive information via Telegram.
- They provide rewards that sound too good to be true.
- They demand payments via untraceable channels, for example, via cryptocurrency.
- They ask you to download an app that isn’t offered on Google Play Store or Apple App Store.
- They ask you to download software that enables your device to be controlled remotely.
- They ask you to download files containing malware or virus that can infect your device.
Of course, this list isn’t complete. Every day, impersonators come up with new ways to try to steal your information and money.
If you need a statement of your trades on Deriv MT5, follow these steps to download a 3-month statement:
1. Log in to your MT5 account via the desktop app.
2. Go to the History section.
3. Right-click on Time, click Report and select Open XML.
4. Your Deriv MT5 history will be downloaded as an XML file.
If you need a statement for a more extended period, contact us via live chat, and we'll help you.
Yes, we’ll transfer your balance to your Deriv account before your Deriv MT5 account is deactivated.
No, you can't.
You can use your Deriv MT5 demo account for as long as you want. However, if your account is inactive for 30 days, we'll deactivate it automatically. You can still create a new one in your dashboard.
Here are some possible reasons you aren't able to create an account:
- You’re below 18 years old.
- You may already have a Deriv account.
- Our services aren't available in your country of residence.
You may refer to our terms for more information.
Our regulators require us to verify your account in accordance with anti-money laundering (AML) and Know Your Customer (KYC) laws. If we have prompted you to upload your documents to verify your account, you'll only be able to continue using our services after your account is verified.
For further information, please check our Terms and conditions.
It's a fee that we charge for accounts that have been inactive for the last 12 months. Refer to our terms for more info.
As per our terms, we only allow one account per client.
Yes, we’re regulated by
- the Malta Financial Services Authority
- the Labuan Financial Services Authority
- the Vanuatu Financial Services Commission
- the British Virgin Islands Financial Services Commission
- the Mauritius Financial Services Commission
You can get more info about this on our Regulatory information page.
It depends on the laws in your country of residence. Please get professional advice on whether you're required to pay taxes on your profits.
Some causes that can compromise your account are if you:
- Share your personal information.
- Use public wifi.
- Click on unofficial links and files.
- Use a weak password.
- Don’t set up two-factor authentication.
Please contact our Customer Support team if you have doubts or concerns.
You may reactivate your account by logging in with your email address or phone number and password. If you're unable to do so, please contact us via live chat, and we'll help you further.
You’ll need the following documents to verify your account:
- Proof of identity
You’ll need a valid government-issued identity document such as a national ID card, passport, or driver's licence. Your document must clearly show your name, photo, and date of birth.
- Proof of address
Your document must be issued within the last 3 months. It must contain your name, address, and the issue date. Accepted documents include:- A valid ID that shows your address
- A recent utility bill (electricity, water, or gas)
- A bank statement
- A government-issued letter
We may have declined your documents because they were unclear, invalid, expired, had cropped edges, or showed details that did not match your Deriv profile. If you need help, please contact us via live chat.
Verification typically completes in just a few minutes once you submit your documents. You can also check the status of your documents when you log in to your account.
