Deposits and withdrawals
We process your deposits and withdrawals internally within 24 hours (depending on your payment method and internal checks). It may take longer for your funds to reach you due to the different processing times by banks and payment service providers.
Here are some reasons why your credit card deposit was declined:
- CVV failure. Please contact your bank to check.
- Deposit limit, please try again after 1 - 2 hours to make a deposit.
- SCA failure. Please contact your bank to check.
- RCS reject, allowed number of cards exceeded. Please contact your bank to check.
If you need help, please contact our customer support team via chat on our website.
The currency conversion for your deposits and withdrawals are done by your payment service provider. For example, if you use Skrill, your transaction amount will be converted by Skrill. Please check with your service provider regarding the conversion rates used for your deposits and withdrawals.
No. To keep your funds safe, you are strictly prohibited from using payment methods that are not yours. If you do use someone else’s payment method, we’ll suspend your Deriv account for security purposes.
Your payment method will only appear on the Withdrawal page after you've made your first deposit. If you've made a deposit and still don't see your payment method on the Withdrawal screen, it's probably because the payment method you used for the deposit cannot be used for withdrawals. In this case, you may need to use a different payment method that supports withdrawals too.
No. Fund transfers can only be made within your own accounts.
